![]() If you cannot use ethernet cable to connect your device to the internet, please try to switch to 5GHz WIFI. If your TV is 4K resolution also please make sure that you use high quality HDMI cables that support this kind of resolution and bandwidth.Īndroid TV box should be connected via ethernet cable. This would mean that almost all video content would be watchable without transcoding. ![]() Both should have at least DECODER capabilities next to them. This will list all codecs supported on the device, please check the VIDEO list for MPEG-4 AVC(H.264) and HEVC presence. To make sure that you have all codecs you need and they are all supported, please try to install this app on your STB. Here, the situation is much better as almost all newer generation (2018 and up) boxes pretty much support all video formats and containers. If all these check out, please contact support and ask them to check the seedbox if it is having potential issues. Please use to check speed of your network (in many cases your home WIFI simply cannot transfer at speeds required) On the other side, PlexIt is a Chrome extension that will queue up videos from supported web sites and store the details to your Plex Account for playback on Plex Apps.īitrate should not exceed 20000kbps in order for the Plex server to have enough CPU power to transcode to h264.Ĭheck your device CPU usage, open Task manager and observe CPU and GPU usageĬheck your network speed, also if possible switch from WIFI to ethernet cable or at least use 5GHz WIFI. Tautuli is a great monitoring and tracking tool for Plex Media Server which allows you to observe what you're currently watching whether or not it's a direct stream if it's transcoding, etc. We strongly recommend installing Tautulli and PlexIt (both available in the One-Click-Installers). Last but not least, we have a tip for using one of the tools especially when it comes to debugging your Plex streaming. In that case, we strongly recommend either remove subtitles (set the setting to None as shown in the screenshot below) or just disable the embedded subtitles (avoid transcoding to "burn-in" when using subtitles for streaming). We have witnessed many customers having issues when turning on "burn-in" or embedded subtitles. Way to diagnose exactly why it is transcodingīasically, push as many clients to direct play (which is what we want) Potential problems (local internet speed + device compatibility)Īvoiding audio transcoding (that means avoiding Dolby 5.1 codecs and using them when you have the hardware) Therefore, these are the main capabilities for transcoding on Stream seedbox plan:ĤK resolution 20mbps HEVC (h265) codec transcoding, CPU is capable of doing that During this time, our Stream plan has shown its effectiveness for high-resolution streams having no interruptions. Customers do expect to have high-quality videos without any delays. In that manner, our Stream plan is currently the most efficient plan when it comes to streaming in 4K. We have a lot of customers that are using their seedboxes for streaming purposes. Please follow this guideline and rules to get the best of the 4K streaming! Not listening to these advices might lead to a worse 4K experience than intended. But that being new technology, also requires quite a lot of computing power on the server side, as well as much higher internet speeds in order to have it working as expected. Since 4K videos are growing more and more popular, we are doing our best to provide 4K streaming services.
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